Customer Solutions & Support Engineer (m/w/d)

About Us

Lobster is a leading No-Code software company that empowers organizations to unlock the full potential of their data. With Lobster's comprehensive Data Platform, companies can efficiently integrate, manage, and automate data, while the Data Network enables secure and seamless data exchange between partners and systems. From connectivity to turnkey Data Products, Lobster's solutions enable businesses across all industries to remain agile and competitive. With locations in the DACH region, UK, France, Scandinavia, and the Benelux countries, Lobster serves over 2,000 customers worldwide.

Your Role

This position is hybrid / on-site at our headquarters in Tutzing. We encourage all qualified candidates to apply, regardless of their gender identity.

We are growing and looking for a Customer Solutions & Support Engineer (m/f/d) to join our Run-Time Support Team and ensure the critical services of the Lobster Data Integration Platform run smoothly.

In this role, you will play a key part in mastering complex technical challenges that affect product services and the reliability of our products. Ready to make a difference?

Responsibilities

• Supporting customers to quickly get crashed systems back online
• Investigating the causes of why a system has run into an OutOfMemory error or crashed, and providing solutions to customers to prevent this in the future
• Troubleshooting system performance and SMB communication issues
• Providing settings to resolve security issues based on customer penetration test results
• Direct contact with customers and support with issues regarding system or network configuration

Qualifications

We are looking for someone with:

• Strong technical skills and at least 3 years of proven experience in solving complex Level 2/3 challenges
• Good knowledge of common network protocols and central network operations activities
• In-depth knowledge of Windows and/or Linux operating systems
• Knowledge in some of the following databases would be advantageous: PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, and DB2
• The ability to work efficiently even in stressful situations and remain professional during troubleshooting and when investigating underlying issues
• German language skills (written and spoken) at C1 level, as well as solid English skills.

Even if you don't fully meet all requirements, we encourage you to apply!

Lobster is an equal opportunity employer. We are actively committed to a diverse and inclusive work environment – characterized by empathy and mutual respect.

What to Expect

• A modern, spacious office overlooking Lake Starnberg in Tutzing
• Subsidies for lunch in our in-house restaurant
• A personal training budget
• 30 vacation days per year
• 2 additional paid days off on Christmas Eve and New Year's Eve
• Up to 30 days of remote work per year from an EU country
• Bicycle leasing through our partnership with JobRad
• The opportunity to work flexibly from home
• Team evenings every Thursday with refreshments at company expense
• Company pension plan (bAV)