Customer Success Associate - Enterprise SaaS - Supply Chain
CareerXperts Consulting
About the role
Customer Success Associate (iPaaS & Supply Chain SaaS)
We are a global leader in cloud integration technology focused on driving real business outcomes for over 7,000 customers. We are looking for an intelligent, empathetic, and high‑energy Customer Success Associate to join our high‑velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long‑term value realization.
What You Will Be Doing
- Strategic Lifecycle Management: Own day‑to‑day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal.
- Data‑Driven Insights: Analyze customer usage data and adoption metrics to provide insight‑driven recommendations that maximize product value.
- Revenue Expansion: Identify and facilitate cross‑sell and upsell opportunities to drive portfolio growth.
- Cross‑Functional Collaboration: Partner with Sales, Product, and Support teams to resolve escalations and align platform capabilities with client business objectives.
- Operational Excellence: Maintain accurate records of all customer actions and follow‑ups, ensuring 100% engagement tracking.
Requirements
- Experience: 2+ years in an Enterprise Software or SaaS environment, specifically within Customer Success or Technical Account Management.
- Domain Knowledge: Experience in companies selling middleware, data integration, iPaaS, or supply chain orchestration technologies.
- Business Acumen: Familiarity with annual subscription models and managing renewal processes.
- Tech Stack: Proficiency with CS tools such as Salesforce, Planhat, or Gong is highly preferred.
- Communication: Exceptional written and verbal communication skills with the ability to lead structured engagement programs.
- Adaptability: Proven ability to thrive in a fast‑paced environment with evolving processes.
Why Join Us?
We foster a culture of innovation and empowerment through active mentoring. You will work where strategy, technology, and marketing intersect to create industry‑leading integration solutions.
Please write to amit.n@careerxperts.com to get connected!
Requirements
- Experience in an Enterprise Software or SaaS environment, specifically within Customer Success or Technical Account Management.
- Experience in companies selling middleware, data integration, iPaaS, or supply chain orchestration technologies.
- Familiarity with annual subscription models and managing renewal processes.
- Proficiency with CS tools such as Salesforce, Planhat, or Gong is highly preferred.
- Exceptional written and verbal communication skills with the ability to lead structured engagement programs.
- Proven ability to thrive in a fast-paced environment with evolving processes.
Responsibilities
- Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal.
- Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value.
- Identify and facilitate cross-sell and upsell opportunities to drive portfolio growth.
- Partner with Sales, Product, and Support teams to resolve escalations and align platform capabilities with client business objectives.
- Maintain accurate records of all customer actions and follow-ups, ensuring 100% engagement tracking.
Skills
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