Customer Success

About Us

Bivisoft Limited is a growing software company building tools that help businesses run their day-to-day operations.
We are registered in the United Kingdom (Company No. 13890545) and Nigeria (RC‑1767781), supporting customers across multiple countries.

What You’ll Do

• Support customers via Zendesk, WhatsApp, email, and occasional calls
• Help new customers get set up and confident using the system
• Troubleshoot issues and guide users through solutions
• Escalate complex issues to developers with clear details
• Follow up to ensure every issue is fully resolved

What We’re Looking For

• Strong written and spoken English
• Comfortable speaking on calls when needed
• Confident using software and quick to learn new tools
• A good problem‑solver who stays calm under pressure
• Reliable, proactive, and takes ownership

Bonus (Nice to Have)

• Experience in customer support, tech, or SaaS
• Experience working in a startup or fast‑paced environment

Why Join Us

• Work with international clients
• Be part of a fast‑growing tech company
• Opportunity to grow into senior roles