Customer success

About

We’re looking for a proactive and customer-focused Customer Success Specialist to join our team. This is a great opportunity for someone early in their career who is interested in building client relationships and gaining experience in a fast-paced, technology-driven environment.

In this role, you’ll work closely with customers to support onboarding, drive engagement, and ensure they’re getting value from our platform.

Responsibilities

• Serve as a point of contact for customer inquiries and support needs
• Assist with onboarding new customers and guiding product adoption
• Build and maintain strong customer relationships
• Monitor customer engagement and identify potential issues
• Collaborate with internal teams to resolve client challenges
• Track and document customer interactions in internal systems
• Support renewals and identify opportunities for account growth

Requirements

• Strong communication and interpersonal skills
• Customer-first mindset with a problem-solving approach
• Ability to manage multiple priorities in a fast-paced environment
• Highly organized with strong attention to detail
• Comfortable using email, CRM tools, and basic business software
• Willingness to learn and grow in a client-facing role

Nice to Have

• Internship or coursework in business, communications, or related fields
• Experience in customer service, retail, or client-facing roles
• Interest in SaaS, partnerships, or digital marketing
• Familiarity with customer success metrics (retention, churn, NPS)

What We Offer

• Competitive hourly pay: $35 - $40/hour
• Remote work environment
• Flexible scheduling (full-time or part-time)
• Home office stipend + monthly health stipend
• Unlimited PTO + company holidays
• Structured onboarding and training
• Opportunities for growth and development

Apply

Interested? Submit your resume along with a brief note on why you’re interested in customer success and working with clients.