Customer Success Coordinator

About Us

Cosmoquick is a leading recruitment platform specializing in connecting companies with top talent in the gaming and media tech industries. We are dedicated to simplifying the hiring process and ensuring a perfect match between employers and candidates.

About the Role

We are seeking a motivated and detail-oriented Customer Success Coordinator to join our dynamic team in Cologne. This role is crucial in ensuring our clients have a seamless and positive experience with our platform. You will be the primary point of contact for our customers, providing support, guidance, and fostering strong relationships.

Key Responsibilities

• Onboard new clients and guide them through the platform setup process.
• Respond to customer inquiries via email and phone in a timely and professional manner.
• Proactively engage with clients to ensure they are maximizing the value of our services.
• Identify and address customer needs and potential issues.
• Gather customer feedback and share insights with the product and sales teams.
• Maintain accurate customer records in our CRM system.
• Assist in the creation of customer success resources, such as FAQs and tutorials.

Qualifications

• Proven experience in a customer-facing role, such as customer support, account management, or coordination.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Strong organizational and time-management skills.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) is a plus.
• Familiarity with the gaming or media tech industry is an advantage.
• Fluency in German and English (written and spoken).
• A proactive and problem-solving attitude.

What We Offer

• A competitive salary and benefits package.
• Opportunity to work in a fast-paced and innovative industry.
• A supportive and collaborative team environment.
• Professional development and growth opportunities.
• The chance to make a significant impact on our clients' success.

How to Apply

If you are passionate about customer success and eager to contribute to a growing company, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience. We look forward to hearing from you.