Customer Success (CSO) Data Analyst Role

Step into a pivotal position as a Data Analyst with an AI/Automation specialization within our Customer Success Organization's Business Operations and Insights team. Your experience in data analysis and process optimization will directly contribute to shaping strategies that enhance our customers' experience and drive organizational success. This role offers an exciting opportunity to work with cross-functional teams, dive deep into data storytelling, and create actionable insights that truly make a difference.

What makes this role interesting?

As a Customer Success (CSO) Data Analyst - AI/Automation, you'll enjoy:

• Turning data into impact: Use your analytical skills to uncover trends and insights that improve decision-making and enhance performance across the Customer Success Organization.
• Collaboration at its best: Partner with teams across the business to solve challenges and deliver on shared goals, while also presenting your findings in ways that influence action.
• Innovating processes: Be the one who identifies opportunities for automation and efficiency, ensuring we work smarter, not harder.
• Leading with AI and Automation: Boost Customer Success productivity and effectiveness by developing re-usable AI prompts or no-code/low-code automations that support business needs customer success management at-scale.

If you're looking for a role where your contributions fuel innovation and drive real impact, this is the opportunity for you.

Here's how you'll be making an impact:

• Generate and analyze key performance indicators (KPIs) that measure and drive operational effectiveness, business performance and efficiency.
• Support engagement and retention strategies by delivering accurate forecasting and tailored customer insights.
• Prepare regular reports, dashboards, and presentations to communicate insights and recommendations to management and stakeholders.
• Expand the Customer Success AI prompt library by developing, refining or optimizing reusable inputs for generative AI models.
• Identify areas for improvement in existing processes and creating related no-code/low-code automation workflows to achieve scalability and predictability of outputs.

Your work will have a tangible effect on how we support our customers, achieve revenue goals, and continuously improve the way we operate.

We're looking for a teammate with:

• A background that sets you up for success: A bachelor's degree (or equivalent experience) in Business, Computer Science, Math or Data Science.
• Proven experience: 2+ years in data analysis preferably in a SaaS, B2B technology or Customer Success environment.
• Analytics Tool Proficiency: Proficiency with Qlik Sense or similar tools (SQL, Tableau, PowerBI), plus advanced Excel skills.
• Strong Data Foundations: Strong SQL skills and a basic understanding of Python, APIs or LLM architecture.
• AI/Automation experience: Experience with AI prompt engineering or no-code/low-code automations to improve outputs from existing processes.
• Outcome-focused: Demonstrated ability to drive innovative change and achieve positive business outcomes through data analysis and insights.
• Communication skills that shine: The ability to clearly present insights to both technical and non-technical stakeholders.

If you're detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we'd love to have you on the team.

Salary and Benefits:

The anticipated base salary range for this role is $80,000 USD to $85,000 USD per year. Final compensation offered by Qlik will be based on factors such as the candidate's location, job-related skills, education, experience, and other business and organizational needs.

This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.

Application Window:

The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.