Customer Success Engineer

About IBM Global Sales

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value. Your primary responsibilities will include:

Responsibilities

• Design Client Solutions: Design viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
• Drive Customer Value: Drive customer value by activating entitlements, finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Develop a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders, and deeply understand clients' main challenges to become a trusted guide for their modernization and adoption of IBM's technology portfolio.
• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators to demonstrate the value of IBM products and solutions.
• Collaborate with Clients: Work closely with clients to understand their needs, provide technical expertise, and drive adoption and expansion of IBM products.

The CSE provides prospects, customers, IBM business partners and the IBM’s sales team with in-depth domain, product, solutions and/or technical product expertise covering the IBM Automation Application Development pillar. This pillar includes solutions such as Websphere, Websphere modernizations(Jsphere suite, MoRE, EAR), CloudPak for Applications, IBM DevOps Platform, ELM Application Suite, Spectrum LSF and more.

Education

• Bachelor's Degree

Required Technical And Professional Expertise

• Foundational experience with IBM Automation Application Development solutions and/or competing solutions
• Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
• Excellent customer relations; verbal and written communications skills.
• Ability to successfully work with sales reps, SMEs and business partners to close business deals.
• Ability to manage multiple accounts and associated opportunities simultaneously.
• Ability to learn IBM’s line of products and services.
• Ability to analyze and resolve business and technical challenges.
• Ability to negotiate and prioritize projects.
• Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
• English: Fluent

Preferred Technical And Professional Experience

• Experience is multiple Application Development offerings