Customer Success Engineer

Location / Availability

• Full Remote job
• Offer is available from: South America, North America, Central America
• This role would be based in Americas time zones

About Resend

Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful.

Our fully remote team of 40 spans 11 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →

Role Overview

In this role, you will…

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team
• Iterate internal workflows to improve our resolution speed and efficacy
• Proactively build relationships and identify potential papercuts for customers
• Create documentation that answers customer questions or showcases solutions

Who You Are...

• Love helping solve problems for developers
• Have 3-5 years of technical support or success experience
• Can handle and perform under customer pressure
• Have experience improving email deliverability

What it means to join the team...

• Honest and low-ego team
• Autonomy to “just ship it”
• Ownership of problems and solutions
• 100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

Learn more about how we work in Customer Success

• What is our vision for exceptional support
• How we scale support
• How we work

Additional Information

• This offer from "Resend" has been enriched by Jobgether.com and got a 77% flex score.