Customer Success Engineer

About The Role

We're building out the Customer Success Engineering team at Postman, and we need business‑minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “How” of technical solutioning. This is a consultative role that requires both depth and versatility. This is no support role; you'll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base. As a CSE, you consult on the technical implementation path. When a customer needs to get from point A to point B, you figure out how to make it happen—whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn't quite fit. A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers.

What You’ll Do

• Value Acceleration at Scale: Unblock customers facing everything from basic setup issues to complex architectural challenges, and identify patterns to build solutions that prevent recurring problems.
• Technical Discovery and Solutioning: Partner with CSMs to understand business objectives, conduct deep technical discovery, and design production‑ready implementation paths.
• Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
• Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
• Adaptive Problem Solving: Design pragmatic solutions (workarounds, custom scripts, integrations, etc.) when out‑of‑the‑box functionality is insufficient.

About You

You need 6‑8+ years in a technical customer‑facing role and a portfolio of “built things”. Titles such as Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, or Technical Account Manager are less important than hands‑on technical work that solves real problems for customers. You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings.

You Should Have

• Strong foundation in Computer Science or Engineering (degree or equivalent real‑world experience)
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
• Deep understanding of APIs, developer workflows, and modern DevOps practices
• Proven ability to scope ambiguous problems and deliver working solutions quickly
• Experience building technical collateral that scales – scripts, templates, automation tools
• Comfort engaging both individual developers and enterprise architects
• Fluency in French

What Else?

• Pay‑on‑performance philosophy and flexible schedule
• Full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend
• Wellness programs supporting physical and mental health
• Frequent team‑building events and a donation‑matching program
• In‑office collaboration model: 5 days a week for hubs in San Francisco Bay Area, Boston, Austin, Tokyo, and London; Bangalore office transitioning to 5 days a week by year‑end

Our Values

We create with the same curiosity that we see in our users. We value transparency and honest communication about successes and failures. Our work focuses on specific goals that add up to a larger vision. Our inclusive culture ensures everyone is valued equally as important pieces of the final product, and we are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes and will not pay fees to any third‑party agency or company without a signed agreement.