Customer Success Engineer

About Stereolabs

Stereolabs is a global leader in AI vision for automation, ushering in a new era of transformative capabilities that are redefining the logistics, agriculture, and other industries. As a pioneer in 3D vision solutions, we are revolutionizing robotics and industry through our innovations in computer vision, AI, and hardware. This enables us to transform machines into autonomous robots, assisting humans in numerous tasks.

Recently, we reached a historic milestone by joining forces with Ouster. This merger makes us the undisputed leader in high-performance perception, combining CMOS vision and LiDAR to equip the world's most advanced machines, tractors, mobile robots (AMRs), and humanoid robots. With our revolutionary AI, "Terra AI," we are building a better future for humanity. And this is just the beginning: we are preparing an exciting range of new products and software!

To support our strong growth, we are looking for a passionate Customer Success Engineer with a knack for technology and customer experience. As a key interface between our clients and our R&D/Product teams, your mission is to ensure that our solutions (ZED cameras, perception software, "Terra AI") are deployed reliably, quickly, and effectively in real-world environments.

Your Main Missions

• Technical Onboarding: Assist with the installation, configuration, and validation of initial use cases with our clients.
• Support & Diagnostics: Resolve complex technical issues (Linux, network, ROS, perception workflow) encountered by our clients.
• Optimization: Advise our clients on maximizing the performance of their field robotics systems.
• Continuous Improvement: Collaborate with R&D and QA to transform field feedback into concrete product improvements.
• Documentation: Create and maintain the technical knowledge base for our clients and internal teams.

Job Requirements

• Education: Engineering degree or Master's in computer science, robotics, embedded systems, or computer vision.
• Experience: Minimum of 2 years of experience in technical support, integration, or deployment of hardware/software solutions.
• Technical Skills:
  • Solid mastery of Linux/Ubuntu.
  • Knowledge of C++/Python for debugging and testing.
  • Appreciated knowledge of ROS / ROS2 and robotics environments.
  • A major asset: experience with NVIDIA Jetson and/or ZED cameras.
• Languages: Fluent English required (written and spoken).
• Soft Skills: Excellent interpersonal skills, service-oriented, pedagogical, autonomous, and rigorous in problem-solving.