Customer Success Engineer II, Italian Speaking

About

In this role you help customers maximize Dynatrace adoption and value, serving as a trusted SME and advocate. You will triage complex configurations, align technical objectives with customer goals, and guide cross-functional teams to accelerate adoption. You’ll educate user groups, uncover opportunities across the organization, and contribute to product discussions and roadmap insights. This is a high-impact, customer-facing technical leadership role within a vibrant, enterprise-focused environment.

Responsibilities

• Triage and diagnose complex Dynatrace configurations and integrations
• Act as a customer advocate to accelerate issue resolution and product adoption
• Provide SME guidance to customers and account teams on best practices and configurations
• Deliver web-based training and conduct discovery to identify Dynatrace usage opportunities
• Engage with product management, support, and R&D to inform roadmap discussions and facilitation of business reviews
• Maintain up-to-date technical knowledge of Dynatrace products and services
• Document and share best practices in collaboration with support engineers and PM/R&D
• Understand customers’ infrastructure, architecture, and regulatory requirements to speed resolution
• Prepare for Monthly and Quarterly Business Reviews with customers
• Build relationships with executive stakeholders and communicate complex technical issues clearly

Qualifications

• Bachelor's degree in Computer Science or Information Technology, or equivalent work experience
• 3+ years of work experience in a similar role
• Excellent English and Italian (written and spoken); other European languages valued
• Experience with large enterprise customers and executive relationship management
• Subject Matter Expert (SME) for Dynatrace technologies and related third-party technologies
• Willingness to learn new technologies and solve complex issues
• Professional level Dynatrace certification or plan to obtain within six months
• Strong technical understanding of SaaS and cloud technologies
• Knowledge of cloud and web/application servers (OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP; Apache, IIS, WebSphere, WebLogic, JBoss; Java, JavaScript)
• Customer service orientation and teamwork mindset

Benefits

• competitive compensation
• culture of excellence
• opportunity to work with major cloud providers (AWS, Microsoft, Google)
• access to cutting-edge Dynatrace AI and platform
• global enterprise impact
• strong career development