Customer Success Engineer

About Us

zapliance is a Business-AI company developing agent-based solutions for audit and finance experts. We are a small team of data scientists and auditors developing knowledge-based agents for SAP data. Our solutions identify risks and opportunities in SAP processes and empower our clients to sustainably optimize their business processes.

Your Role

As a Customer Success Engineer, you are the technical face of zapliance to our customers. Your mission: You transform technical hurdles into smooth onboarding experiences. You are not purely a consultant and not purely a coder – you are the bridge builder between our customers, our dev team, and our customer success.

Responsibilities

• Technical Onboarding: You guide our customers and partners through the implementation of our software solutions, ensuring everything technically "flies".
• Architecture Consulting: You advise on IT infrastructure, security topics, and the specific use cases of our software.
• Hands-on Parametrization: You prepare our products individually for the customer and ensure quality through testing.
• Tech Support & Analysis: For complex errors, you go in-depth, analyze causes, and find solutions (in close coordination with our dev team).
• Code Optimization: You implement and test smaller adjustments directly in the Java code of our solutions.

About You

You are an information systems professional who may have worked in consulting before but now wants to get "closer to the technology"? Perfect. You have completed training as an IT specialist for system integration or application development and now want to develop further in the agentic world? Perfect.

What You Bring

• System Administration: You feel at home in Windows and Linux environments and have experience with Docker and Kubernetes.
• Coding Basics: You understand programming concepts, APIs, and have solid basic knowledge of Java.
• DevOps & Networks: Git, CI/CD pipelines, network architectures, and troubleshooting are not foreign words to you.
• Communication: You can explain complex issues simply – in German and English.
• Work Style: You work independently, think in solutions rather than problems, and enjoy direct customer contact.

Nice-to-have:

• Experience with cloud platforms (Azure, AWS, or Google).
• Interest or initial skills in Agentic AI / LLMs.
• A basic understanding of financial and business processes.

What We Offer

• Exciting Tasks & Flat Hierarchies: With innovative technology and AI solutions, you actively shape the future of corporate governance. Our team has a relaxed and pleasant atmosphere where you will feel comfortable immediately.
• Autonomy & Development: At zapliance, you have a lot of freedom and autonomy in your daily work. We support your development and enable you to attend suitable further training so that you can constantly learn.
• Top Benefits: Modern workplaces, delicious coffee from a portafilter machine, beverage flat, height-adjustable desks, cool premises, a library with books of your choice, and of course the best and coolest crew ever!
• Shaping the Future: Shape the future of Audit & Finance with us.

Apply Now

Are you ready to shape the future of the Finance & Audit world with us? Then apply now! To start your application, we simply need your CV. A cover letter is of course welcome, but not a must. Send us your documents via our online form. If you have further questions, Alexander Rühle (alexander.ruehle@zapliance.com) is happy to help. We look forward to hearing from you!