Customer Success Executive

Company Overview

Waste Management presents a significant career trajectory that enables individuals to make a difference through their work. Being a key player in the field of environmental services, WM gives its staff the chance to benefit from adaptable work arrangements and chances for career advancement. This remote sales role lets you operate from home while engaging in face-to-face team interactions weekly. Working at WM means being a member of a team that prioritizes building lasting client connections, proactive service delivery, and growth based on achievement.

Role and Responsibilities

As an Customer Success Executive you will focus on expanding new clientele and maintaining current accounts through a personalized and attentive strategy. You will oversee a portfolio of clients, identify opportunities for increased sales, and cultivate strong connections to ensure lasting satisfaction and aligned goals.

• Act as the primary liaison for managing customer accounts within your designated portfolio.
• Establish and uphold enduring customer connections through continuous follow-up and commitment to exceptional service.
• Utilize consultative selling methods to match WM products and services with customer demands and regulatory standards.
• Enhance profits by renegotiating, updating, and extending customer service contracts, while clearly communicating agreement terms.
• Address complex customer issues in cooperation with the Inside Sales Manager.
• Effectively communicate pricing, fees, and service approaches while implementing customer rewards and accommodations per company policies.
• Identify and develop sales prospects in your area and direct relevant internal opportunities to other WM departments.
• Use Salesforce and pricing software to organize account information and improve sales efficiency.
• Produce documents and fulfill routine office duties as required.

Required Skills and Experience

• High school diploma or General Education Development (GED) credential from an accredited institution.
• One year of experience in waste management or five years of successfully managing business-to-business accounts.
• Skill in efficiently handling customer requests for canceling services.
• Strong ability to develop and nurture professional connections.
• Effective goal-setting, time management, and organizational skills.
• Proficient communication and negotiation skills with strong influence.
• Proficient computer skills.
• Solid financial acumen.

Preferred Qualifications

• Experience in cultivating new business opportunities and maintaining client relationships in a B2B sales environment.
• Willingness to engage in cold calling and actively pursue new business prospects.

Compensation and Benefits

WM provides an attractive and comprehensive benefits package aimed at remaining competitive in the market:

• Health, dental, and vision coverage.
• Life insurance for financial protection, along with short- and long-term disability insurance for income replacement during injury or illness.
• 401(k) plan with a 4.5% employer match and no vesting requirement.
• Employee Stock Purchase Program (ESPP) allowing employees to buy company shares at a discounted price.
• Generous vacation and sick leave benefits.
• Support and encouragement for ongoing education.

About Waste Management

At Waste Management, we prioritize ethical standards and proper procedures. Our team is driven by creativity, eco-friendliness, and a commitment to delivering top-tier environmental solutions. WM supports its employees through adaptable work arrangements, professional growth opportunities, and a work-life balance focused environment. Join a company where you can make a meaningful impact, grow your career, and positively influence the communities we serve.