Customer Success & Inside Sales Manager

About

For our Cloud ERP platform Haufe X360, we are looking for a Customer Success & Inside Sales Manager (m/f/d) as soon as possible.

Do you want to actively contribute to our customers achieving their goals with our solution and at the same time strategically develop the areas of Customer Success Management and Inside Sales? Do you enjoy working with customers and prospects, gathering feedback, identifying potential, and leveraging up-/cross-selling opportunities? Then you are in the right place with us!

What awaits you:

• Customer support & success assurance: You are the central point of contact for our customers and ensure that they successfully use our solutions and achieve their goals.
• Feedback & optimization: You conduct active conversations with customers to gather feedback, identify optimization potential, and increase customer satisfaction.
• Up-/Cross-selling: You recognize potential with existing customers and develop strategies to successfully leverage them.
• Leads & new customer conversations: You conduct conversations with potential customers, qualify leads, and support the development of new business opportunities.
• Interface management: You work closely with our implementation partners, who handle the operational support of customers, and ensure smooth collaboration.
• Inside Sales activities: You actively support through telephone campaigns, maintaining the sales pipeline, and qualifying leads in the CRM system.

What you bring with you:

• Experience: At least 3 years of professional experience in Customer Success Management, Inside Sales, or comparable customer-oriented roles.
• Communication skills: Enjoy working with people and the ability to inspire customers and prospects.
• Analytical thinking: A structured and proactive way of working, as well as the ability to recognize potential and optimization opportunities.
• CRM know-how: Experience with CRM systems and an interest in process optimization.
• Teamwork: Willingness to take responsibility and work closely with colleagues and partners.
• Sales competence: A winning personality that can convince and retain both existing customers and potential prospects in the long term.
• You speak fluent German (min. C1) and have very good English skills (min. B2).

Job ID: REF332O

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Salary: EUR 45000 - 65000 per year