Customer Success & Lead Coordination Executive (SaaS – Dental/Healthcare)

Location: NCR (Delhi / Gurgaon / Noida) Experience: 2–5 years Employment Type: Full-time

About Us

We are a growing SaaS product company focused on dental clinic management solutions. Our platform helps clinics streamline operations, manage patient data, and improve efficiency. We are currently expanding our customer base and looking for a reliable team member to support our growth.

Role Overview

We are looking for a proactive and multi-skilled professional who can manage customer onboarding, support, and lead coordination. You will work closely with the founder to ensure smooth customer experience from initial inquiry to successful implementation.

Key Responsibilities

1. Lead Coordination (Pre-Demo) • Handle incoming leads (calls, WhatsApp, website inquiries) • Understand basic requirements of clinics and qualify leads • Schedule product demos with the founder • Follow up with prospects to ensure demo attendance • Maintain lead data and status tracking

2. Customer Onboarding & Implementation • Set up new clinics on the system (users, branches, configurations) • Coordinate with customers for data collection and system setup • Handle data import/export (Excel-based) • Ensure smooth go-live for new customers

3. Product Training • Train clinic staff (doctors, receptionists, admins) after onboarding • Conduct follow-up sessions to ensure proper usage

4. Customer Support (Primary POC) • Act as the single point of contact for assigned customers • Resolve queries via call, WhatsApp, and email • Troubleshoot basic issues and escalate when required

5. Customer Success & Follow-ups • Ensure customers are actively using the system • Regularly follow up to resolve issues and improve satisfaction • Maintain basic records of customer interactions

Required Skills • Strong communication skills (English + Hindi) • Good coordination and follow-up ability • Comfortable using Excel (data handling) • Tech-savvy and quick learner • Ability to manage multiple tasks independently

Preferred (Good to Have) • Experience in SaaS / CRM / ERP / Healthcare software • Exposure to clinic or hospital workflows • Basic understanding of databases or SQL (optional)

What We’re Looking For • Responsible and reliable (high ownership mindset) • Problem solver, not just task executor • Comfortable working in a startup environment

Compensation • ₹3 + LPA (based on experience and fit)

Why Join Us • Work directly with the founder • High learning and growth opportunity • Be part of building a scalable SaaS product from an early stage

How to Apply

Share your resume along with a brief note on your experience in customer handling or software support.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹300,000.00 per year

Application Question(s): • Have you handled onboarding or implementation of a software product for customers? • How do you typically handle and follow up with new leads before a product demo?

Work Location: Hybrid remote in Gurgaon, Haryana