Customer Success Manager

About

Join Compass Group as a Customer Success Manager in Zurich! Enjoy a supportive work culture and growth opportunities.

Responsibilities

• Manage and develop existing customer relationships for long-term success.
• Ensure high customer satisfaction throughout the entire journey.
• Identify up-selling and cross-selling potentials with the sales team.
• Support and further development of existing customers with a focus on long-term partnerships as well as active communication with our customers and their decision-makers on site
• Ensuring high customer satisfaction throughout the entire customer journey
• Identification of up- and cross-selling potentials in close cooperation with the sales team
• Analysis of customer needs and derivation of concrete measures to optimize services
• Coordination and alignment between customers, operations, and internal departments
• Creation and evaluation of reports as well as presentation of relevant key figures

Qualifications

• Experience in Customer Success, Key Account Management, or Sales required.
• Ideally, you have experience and expertise from the culinary, gastronomy, or hotel industry
• Strong understanding of customer needs and commercial aspects.
• Strong communication skills and confident appearance towards internal and external stakeholders.
• Structured and independent way of working.
• Affinity for numbers and experience in dealing with KPIs.

Work Environment

You work in a committed and friendly team in our beautiful and modern service center in Kloten, directly at our customers' sites, or in the home office.

Benefits

• Various development and career opportunities - also internationally
• Modern learning & development program for the internal training and further education of our employees
• Support for external training
• Family-friendly and regulated working hours* (Mon to Fri, no weekend/evening work)
• Part-time positions are possible at all levels
• 16 weeks maternity leave / 2 weeks paternity leave (above statutory compensation level)
• Purchase of vacation credits with generous employer contribution
• Home office option and free parking spaces for our employees in the service centers
• Certified as a Friendly Workspace since 2015 for systematic occupational health management
• Above statutory accident coverage

About Us

With the sector-specific brands Eurest, Scolarest, Medirest, Eurest Services, Rapport Guest Services, Compass Consulting, and Compass Catering, we, Compass Group (Switzerland) AG, are active in corporate catering, event catering, as well as in reception desk and hospitality services. As a member of Compass Group PLC, the world's leading company in foodservice – with over 580,000 employees in about 30 countries – we skillfully combine international expertise with local commitment and bring people together thanks to our passion for contemporary cuisine and creating an atmosphere of unique hospitality.