Customer Success Manager

About

This is a fast‑scaling SaaS company transforming how businesses manage tendering and procurement. The product embeds AI deeply into core workflows, already driving significant customer and revenue impact.

Operating with a lean, high‑performance culture, the company is experiencing 200 % growth in ’25 without growing the team, and is now further scaling the organisation to maintain this growth rate. Decisions are made quickly, ownership is real, and impact is visible.

Role Description

• Own churn reduction in the SMB segment and actively drive retention and win‑backs in a high‑velocity environment (e.g., reaching out to 30 customers per day).
• As a proactive retention specialist, close the gap between fast sales cycles and real customer value by building scalable onboarding journeys and engagement models that deliver immediate commercial impact.
• Conduct daily customer outreach to understand their perceived value—or the lack of it—and gather this data to build processes on value delivery after sales.
• Report to a C‑level executive and support building the SMB CS function from the ground up; deliver strategic impact and develop processes.

Growth Opportunities

• Involved in hiring the next CSMs and grow into a team‑lead role.

Requirements

• 2 + years of experience in Customer Success, Account Management, or a quota‑carrying commercial role with a strong customer value focus.
• Experience in KPI‑driven, competitive environments.
• Experience managing a high‑volume book of business.
• Hands‑on Salesforce experience.
• High ownership mindset and adaptability in fast‑paced environments.
• Ability to come to the Berlin office 1‑2 times a month.

Compensation

• Salary: up to €70,000 base + €15,000 commission uncapped.

If you want to take a step into strategic CS while still being operational, this is your chance. We highly welcome you to apply! 🔥