Customer Success Manager

About Captivea

Captivea is an international Odoo Gold Partner with offices in the United States, France, Switzerland, Canada, Singapore, and India.

We support fast-growing companies and mid-market organizations in optimizing their operations through Odoo ERP, a powerful and fully integrated management solution.

As we continue to expand our U.S. client portfolio, we are looking for a results-driven Customer Success Manager to manage client relationships post go-live, ensure customer retention and renewals, and identify growth opportunities.

Your Role

As a Customer Success Manager, you play a critical role in ensuring the long-term success of our clients after their Odoo implementation.

Your main objective is to deliver an outstanding customer experience by building strong, trusted relationships, coordinating with internal teams, and proactively identifying opportunities to optimize and expand customer usage of Odoo.

Key Responsibilities

• Manage and nurture customer relationships after Odoo go-live
• Drive customer retention, renewals, and overall satisfaction
• Collaborate closely with internal teams (delivery, support, etc.)
• Oversee support activities and monitor incident resolution
• Manage customer escalations and ensure timely, effective resolutions
• Identify, propose, and support optimization and up-sell opportunities
• Advise clients on sustainable growth strategies using Odoo and Captivea’s services

Profile We Are Looking For

Experience

• 2 to 5 years of experience in a customer-facing role (Customer Success, Account Management, Support Management, or similar)
• Experience in SaaS, ERP, consulting, or software implementation is highly valued

Mindset & Skills

• Strong interpersonal and communication skills with a customer-first approach
• Ability to interact effectively with both operational teams and decision-makers
• Proactive mindset with a focus on anticipating customer needs and preventing issues
• Excellent organizational skills and the ability to manage multiple accounts simultaneously

A Strong Plus

• Experience with Odoo or another ERP solution
• Solid functional and/or technical understanding of business processes (finance, operations, supply chain, etc.)

Type d'emploi : Temps plein, CDI

Lieu du poste : En présentiel