Customer success manager

About Ecmanage

At Ecmanage, it's all about overview, convenience, and grip. We offer a smart Clothing Management System (KMS) that allows organizations to professionally manage workwear per employee, per location, entirely digitally.

Our SaaS solution is used daily by more than half a million users. This is not only due to the technology, but also to the way we collaborate. We think along, stay sharp, and are always there for our customers. And we need you for that.

What you will do

• After go-live, you will be the point of contact for our customers.
• You ensure they move forward.
• Not only because you answer questions, but because you truly guide them.
• You train customers, think along, ask smart questions and ensure they don't get stuck on "how does this work?", but move on to "how can we get more out of this?".

You are mainly at the office in Rijswijk, in the middle of the team. Lines are short, the atmosphere is professional with a touch of humor, and everyone knows what to expect from each other. Customer visits are part of it, but you are mainly in substantive contact.

Your team

You work together with Féline and Joëlle in the Customer Success Team. Young, driven, and professional. We switch gears quickly, consult briefly, and help each other where needed. You regularly consult with our developers for technical input or to coordinate customer questions and improvements. We like working together at the office, which keeps the lines short and the collaboration strong.

What you get

• A salary up to €3,500, depending on experience
• 24 vacation days, pension scheme, laptop and mobile reimbursement
• Greenwheels for customer visits
• A fixed spot at the office
• Daily lunch, Friday sandwiches, team outings, freedom and a pleasant working atmosphere
• A challenging role in a young and informal team

Your development

At Ecmanage, we believe in growth, both for our company and for you. As part of our team, you will have ample opportunities to further develop yourself and your skills. We offer an inspiring work environment where trust and collaboration are central, with room for personal and professional growth.

Does Ecmanage suit you?

At Ecmanage, it's all about teamwork, hard work, and freedom. We believe in the importance of collaboration and sharing ideas to arrive at the best solutions. We encourage proactive thinking and give our employees the freedom to operate independently. Within our company, we create an environment where each individual has their own input and contributes to the whole, always with the support and input of the team. Together we strive for success and celebrate our joint achievements.

Why this is a great step

Ecmanage is solid. We have satisfied customers, a proven product, and a committed team. But we want MORE. More structure. More customer focus. More substance.

That's why we're not looking for "customer service", but for someone who understands the profession of Successful Customers. Someone who handles questions, but especially looks ahead. Who uses training as a key to customer growth, not as a checklist, but as an opportunity to strengthen customers.

You will certainly get freedom with us. But with responsibility. Because that fits how we work.

Are you ready for your new job?

Education level: HBO Career level: Experienced Hours: 1 - 32 hours per week