Customer Success Manager

Introduction

Join our dynamic team at ELOIT INNOVATIONS PVT. LTD., a leader in EdTech dedicated to delivering innovative SaaS solutions to our clients. We are seeking a highly skilled Customer Service Executive to our team.

About Us

Eloit Innovations Pvt Ltd. is a leading EdTech company delivering innovative SaaS solutions to educational institutions worldwide. With 700+ clients including governments, universities, and schools, we are committed to enhancing academic excellence through technology. We are ISO 9001 & ISO 27001 certified and continue to set benchmarks in the education ecosystem.

Role Overview

We are looking for a Customer Success Manager who combines technical understanding with strong communication skills and a customer first mindset. You will play a key role in ensuring a seamless experience for our clients by providing timely support and effective solutions.

Key Responsibilities

• Customer Interaction

  • Respond promptly to customer queries across phone, email, chat, and in person interactions
  • Deliver accurate information and maintain a professional, positive experience

• Technical Support

  • Assist customers with product related technical issues
  • Guide users through step by step troubleshooting
  • Work closely with the technical team for advanced issue resolution

• Issue Resolution

  • Analyse customer concerns and identify root causes
  • Implement effective solutions and escalate complex cases when required

• Communication & Collaboration

  • Translate technical concepts into simple, user friendly language
  • Coordinate with internal teams such as development and QA to resolve issues

Required Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or a related field
• Prior experience in customer support or a similar role
• Strong verbal and written communication skills
• Basic technical knowledge of IT products/services
• Problem solving and analytical abilities
• Familiarity with customer support tools and systems

Key Attributes

• Customer focused and empathetic approach
• Ability to stay calm under pressure
• Detail oriented with high accuracy
• Proactive mindset and willingness to learn
• Strong team collaboration and independence

Why Join Us

• Work with a fast growing global EdTech company
• Exposure to cutting edge SaaS solutions
• Collaborative and innovation driven work environment
• Opportunity to grow within a dynamic team

Job Details

• Job Types: Full-time, Permanent
• Pay: ₹20,000.00 - ₹25,000.00 per month
• Benefits:
  • Cell phone reimbursement
  • Health insurance
  • Provident Fund
• Work Location: In person