Customer Success Manager

Who We Are:

Fleetmaxx Solutions Limited (Part of the Oilfast Group) opened the fuelcard offices in 2019. Our teams market a wide range of fleet management tools such as fuel cards, AdBlue, telematics, insurance and telecoms to businesses across the UK. We are a very ambitious company with a great team full of experience and enthusiasm. We are looking for a like-minded individual to join us in the role of Customer Success Manager.

Role Summary:

Our Customer Success specialists are responsible for making outbound calls to our existing fuel card customers, utilising various soft skills techniques to build a seamless renewal experience for our customers. The ideal candidate will have experience in a similar role within the fuel card or oil sector, but it is not essential.

Day to Day:

• Interact with fuel card customers over the phone to discuss current usage and if there may be another fuel card solution which works better for their business needs
• Explore features and benefits that are most important to each customer ensuring they have the best product for their needs
• Deliver a seamless customer experience, building customer understanding
• Explore additional products to provide customers with options dependant on their needs and personal circumstances
• Collaborate with wider department and project team identifying new opportunities to retain existing customers
• Identify areas of self-development and work with leader and team mates to achieve set goals.

Qualifications:

• Demonstrable experience working in customer service (ideally within a Customer Service role)
• Customer-first approach including tried and tested soft skills. Empathy, listening skills and interpretation of customer needs to confidently describe actions and options for customers.
• An authentic style to demonstrate an honest desire to retain our customers and ensure they are getting the best from the fuel cards we offer
• Good communication skills
• A clear drive for results and the resilience to move onto each fresh challenge as a new opportunity
• Sales focus and ability to work towards targets
• Self-motivation whilst able to work as part of a team
• Comfortable with change and adapt in a fast-paced environment
• Proactive, can-do attitude to get tasks done quickly and efficiently

Skills:

• A high degree of self-motivation and drive
• Excellent communication skills
• Strong commercial awareness
• A confident and determined approach
• Resilience and the ability to cope with rejection
• The ability to work independently and as part of a team

Benefits:

• Company pension
• Cycle to work scheme