Customer Success Manager

About

As a Customer Success Manager, you will be the primary point of contact for our members, ensuring they receive exceptional value from our curated lifestyle services. You will manage the end-to-end customer journey, from onboarding to renewal, while leveraging data to drive engagement, reduce churn, and identify expansion opportunities in a high-touch environment.

Why this role is remarkable

• Join a well-funded startup backed by top-tier VCs that is redefining the modern consumer subscription experience.
• Work in a high-energy, on-site environment in New York City where your direct impact on member satisfaction and retention is visible daily.
• Significant opportunities for career progression as the company scales its operations and explores new market segments.

What You Will Do

• Manage a portfolio of premium members, serving as their dedicated advisor to ensure long-term satisfaction and platform loyalty.
• Proactively monitor account health and engagement metrics to execute data-driven retention strategies and prevent potential churn.
• Collaborate cross-functionally with product and operations teams to voice customer feedback and influence the future roadmap.

The ideal candidate

• Proven experience in customer success or account management, preferably within a consumer-facing SaaS or subscription-based business.
• Exceptional communication and interpersonal skills with the ability to build rapport and trust with a diverse member base.
• A proactive problem-solver who thrives in fast-paced startup environments and is comfortable using data to guide decisions.