Customer Success Manager

About

Drive Relationships That Propel Results!

As a Customer Success Manager at our company, you will be the key contact for our clients, embodying our mission to enhance productivity, safety, and sustainability in the construction industry. Manage your own portfolio while designing a flexible work schedule that suits your customers' needs. You'll excel in sales by nurturing customer relationships, showcasing our latest tools, and providing exceptional consultations.

What You'll Do:

• Build Relationships: Connect with customers promptly and be proactive in seizing business opportunities. Your goal is to cultivate long-term, profitable connections within your accounts.
• Time and Territory Management (TTM): Create a daily agenda that maximizes client engagement and sales efficiency across your designated territory.
• Be a Hilti Champion: Leverage your technical knowledge to deliver top-notch consultations representing the Hilti brand effectively in the market.
• Track Your Progress: Use Salesforce to log interactions and sales efforts as reporting is a vital aspect of your role.

What You'll Bring:

• High School Diploma or GED is required.
• Bachelor's Degree is preferred or equivalent experience.
• A minimum of three years of outside sales experience, ideally with set targets.
• A hands-on approach: demonstrate tools to customers and collaborate with various departments using platforms like Salesforce.
• Current driver's license – a company car will be provided, so be prepared to drive!
• Outstanding time management and territory management skills.
• Ability to walk on construction sites, climb scaffolding, and lift up to 65 pounds.
• A willingness to work a flexible and varied schedule.

What's In it for You:

As a member of our team, you’ll have the opportunity to earn between $65,000 - $85,000 in base salary, with potential bonuses up to $19,000 during your first year upon meeting sales goals. Enjoy uncapped bonus potential! Your starting salary will depend on geography, experience, and education.

We are dedicated to supporting our employees, reflected in over 90% retention for the past five years. Our commitment to development is evident, with 80-90% of roles filled internally, welcoming individuals from diverse backgrounds into our field.

Teamwork and ability are at the heart of Hilti's culture. We foster a collaborative environment where team members assist one another, making success a collective achievement. This job offers a hybrid work model, necessitating daily in-person interactions with clients while your home serves as your office.

Why Hilti:

Join a global leader in construction innovation with over 34,000 team members in 120 countries. Our purpose, Making Construction Better, drives us to continually learn, grow, and impact our field positively. You will have the chance to leverage your strengths while collaborating with an inclusive global team on meaningful challenges, making your ideas and achievements a reality.

Commitment to Inclusion:

At Hilti, we prioritize inclusion, creating a workplace that values diverse thoughts and empowers every team member to contribute. By fostering this environment, we enhance our teams, innovation, and collective impact.

Hilti, Inc is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.