Customer Success Manager

Job Title

Customer Success Manager (Remote - EST Time Zone)

Location

Remote (Must be available during Eastern Time business hours)

Employment Type

Full-Time

About Us

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities

• Serve as the lead contact for all client account management matters
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
• Proven track record of meeting or exceeding targets in account growth and retention
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication abilities
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Ability to work independently in a remote environment and manage priorities effectively
• Bachelor’s degree in Business, Marketing, or relevant field preferred

What We Offer

• Flexible remote work culture (must be available EST business hours)
• A collaborative and inclusive work environment

Additional Information

Seniority level

• Seniority level
• Associate

Employment type

• Employment type
• Full-time

Job function

• Job function
• Sales and Business Development

Industries

• IT System Custom Software Development

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