Customer Success Manager

About Webikeo

Webikeo is the leading startup in organizing online conferences. With over 4,500 conferences organized each year and over 2 million professional participants, Webikeo is an essential solution for companies looking to increase their visibility and generate business opportunities through digital channels.

Join Infopro Digital and become a key player in our team

With exciting professional opportunities worldwide, Infopro Digital opens up a vast universe of professional challenges. Joining our group means diving into stimulating collaborations within multidisciplinary teams.

The Challenge That Awaits You

As a Customer Success Manager, you will be a key player within the Production department.

You will support a portfolio of B2B clients in implementing their webinar marketing campaigns, while actively contributing to their satisfaction and business development.

The Missions That Await You

You will be responsible for:

• Onboarding, supporting, and retaining a portfolio of B2B clients (briefing, training, follow-up, action review)
• Managing the implementation of online conferences (internal coordination, go-live, provider relations)
• Ensuring regular client follow-up and identifying upsell opportunities
• Advising clients on their inbound marketing and webinar marketing strategy
• Managing communication campaigns and analyzing their performance
• Conducting campaign reviews and providing optimization recommendations
• Relaying client feedback to contribute to continuous product improvement
• Collaborating closely with sales teams

About You

• You have a Bac +4/5 degree (business school or equivalent)
• You have excellent relational, commercial, and writing skills
• You are organized, rigorous, and know how to manage priorities
• You demonstrate autonomy, proactivity, and a strong entrepreneurial spirit
• You have an interest in digital marketing
• You master office tools (Excel, PowerPoint) and web tools
• You have a fluent English level

Are you a passionate professional looking for new opportunities? Don't wait any longer and join the community of Infopro Digital professionals.

The Benefits That Await You

• A dynamic environment within a fast-growing startup
• Professional development opportunities
• A stimulating and collaborative work environment
• Job-related benefits (meal vouchers, etc.)

Our Foundations and Values

At Infopro Digital, we are guided by fundamental values such as entrepreneurial spirit, constant customer focus, promotion of diversity, pursuit of significant impact, and a culture of collaboration. By joining us, you become part of a dynamic community that embraces these values daily, shaping the future with passion and commitment.

Diversity is one of our core values. We believe that our teams, from all backgrounds and with diverse experiences, are a key driver of our success. The group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide a fair work environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specializing in information and technology. Present in 20 countries, the group has 4,000 employees from 79 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and distribution.

With our solutions, our clients make informed decisions, and companies develop their business and sustainable performance.