Customer Success Manager

About James White Enterprises

James White Enterprises is providing a proprietary compliance and security solution The Guard to the healthcare industry.

About Compliancy Group

Compliancy Group is the recognized industry leader in HIPAA & Healthcare Compliance. Were a fastgrowing established firm that provides webbased compliance tracking tools for the healthcare market. Our offices are located in Huntington NY two blocks north of the Greenlawn LIRR station.

Responsibilities

• Own the relationship with a portfolio of SMB customers to become an expert on customer needs
• Use our Customer Success platform to engage with customers at scale
• Monitor the account through stages account health triggers and other ongoing customized alerts
• Reach out to the customer proactively for certain predefined criteria
• Work closely with the Customer Support team to ensure customer issues are resolved in a timely fashion
• Advocate for the customer when needed
• You will be responsible for driving product adoption and retention across our diverse user base segmenting journeys based on unique goals and needs
• Create automated yet personalized touchpoints with our users via email and inplatform onboarding experiences in partnership with CS Ops Customer Marketing and Product
• Primary goal of improving client retention and identifying expansion opportunities focusing on longterm goals of driving adoption delivering value and ensuring ROI

Qualifications

• 23 years of proven experience in customer success programs customer lifecycle marketing customer experience or similar roles at a technology company
• A deep understanding of programs that help drive product adoption growth customer loyalty and customer retention
• Experience implementing workflows that scale including but not limited to email marketing and inproduct onboarding experiences
• Strong crossfunctional collaboration skills youll be working extremely closely with our marketing and product teams!
• Datadriven mindset able to use both quantitative and qualitative data to experiment iterate and measure impact

Benefits

• A competitive base salary plus bonuses
• Extensive indepth training & onthejob development
• Competitive Comprehensive Benefits (medical dental eyecare 401K with company match profit sharing generous PTO and more!)
• Work from home Fridays!
• Team building events
• Opportunity for career growth

Job Type

Fulltime

Pay

$70000.00 $80000.00 per year

Schedule

• 8 hour shift

Supplemental pay types

• Bonus opportunities

Work Location

Remote

Equal Employment Opportunity

Equal Employment Opportunity is a fundamental principle at Compliancy Group where employment is based upon personal capabilities and qualifications without discrimination based on race color religion sex age national origin disability sexual orientation or any other protected characteristic as established by law.