Customer Success Manager (CSM) – Smart Containers & Supply Chain

About

Join Us as a Customer Success Manager (CSM) – Smart Containers & Supply Chain

Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we’re seeking a highly skilled Customer Success Manager to drive adoption, growth, and long-term success for our Smart Containers line of business.

Why You’ll Love Working Here

As a key member of ORBCOMM’s International Sales team, you’ll act as a trusted consultative partner, deeply embedded within the client’s organization to understand their structure, priorities, KPIs, and decision-making processes. Your mission: help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement.

This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.

Enjoy a hybrid schedule—combining a strong on‑site presence in Geneva with flexibility for remote work. Candidates may be based in Geneva or nearby areas of France or Italy within a reasonable commuting distance, enabling regular onsite collaboration to support customer success.

What You’ll Do

Drive Measurable Customer Value & ROI

• Define baseline KPIs and co-create ROI models tailored to container logistics and maritime operations
• Track and communicate progress, highlighting measurable outcomes and strategic improvements
• Identify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impact
• Oversee governance and execution of pilot programs to ensure alignment with customer needs

Leverage Deep Product Expertise

• Develop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications
• Translate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimization
• Share insights and best practices across accounts and internal teams
• Proactively identify expansion opportunities that enhance container operations and client success

Act as an Embedded Client Partner

• Immerse in customer environments to understand enterprise structure, workflows, and decision-making dynamics
• Build trust-based relationships with influencers and operational teams in maritime and container logistics
• Map stakeholder ecosystems and monitor risk indicators
• Advise customers on process optimization, KPI improvement, and maximizing platform utilization

Collaborate Cross-Functionally

• Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experience
• Capture customer insights and translate them into actionable feedback for product roadmap and service enhancements
• Support Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis

Engage and Communicate with Impact

• Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operations
• Facilitate strategic workshops and value discovery sessions with maritime and logistics stakeholders
• Communicate progress, risks, and recommendations with clarity and executive presence
• Keep stakeholders aligned on priorities, success metrics, and roadmap execution

Who You Are

You’re a strategic, consultative partner who thrives in complex enterprise environments and is passionate about driving measurable outcomes. You combine business acumen, technical aptitude, and relationship-building skills to deliver exceptional value.

If you have:

• A Bachelor’s degree (MBA preferred)
• 7–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles
• Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors
• Strong product and technical aptitude; ability to translate features into business outcomes
• Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis)
• A track record of crafting compelling, data-driven value narratives and delivering measurable ROI
• Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling
• Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities
• The ability to influence without authority and thrive in complex, matrixed environments
• Proficiency in Salesforce for CRM and case management
• Deep curiosity about