Customer Success Manager

Company Overview

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

Why Join Us?

• Fully remote (You can work from anywhere)
• Sponsored Learning and Development Program
• Annual company-wide International retreats in 5-star resorts/hotels.
• Opportunity to work with our clients who are all business owners across the Americas
• Additional Revenue linked annual Retention Bonus of 20% - 100% of Fixed Salary given to the top performing 50% of employees every December.
• Performance is rewarded - The top 1/3rd of team members have averaged an annual salary hike of over 30% each of the last 5 years.

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you!

No. of positions

2

Location

Remote

Working Hours

Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week)

Key Responsibilities

• Key account management, including handling account renewals
• Onboarding new customers, helping them set up their workflows & training their users
• Understand and align with customers needs to help them achieve their goals
• Advise customers on best practices & KPIs for businesses of their size.
• Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand client risks and recommend solutions
• Champion customer needs the product team for future updates

Eligibility Criteria

• 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company.
• Excellent Verbal and Written communication skills
• Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic, fast-changing work environment.
• Self-driven and proactive nature
• Knowledge of customer success processes
• Patient and active listener

Preferred Skills

• Proven work experience as a Customer Success Manager or similar role implementing software or similar tools.
• Technical skills are required as they relate to the use of the product or service

Selection Process (Online/Virtual)

• The selection process will take approximately 2 weeks to complete
• The process will include 4 rounds of interviews, including an assessment project.
• The interview rounds are listed below (subject to change):
  • Round 1: Presentation Round - The objective of the assessment project is to understand your Research, Presentation, & Writing skills. The objective of this round is to encourage customer to get on a call with you.
  • Round 2: 40 - 45 minutes Interview with the Head of Customer Success & Head of People Success
    • 5 Minutes of introduction
    • 15 minutes of Role play as a CSM for the assignment provided
    • 20 minutes of Interview with Head of Customer Success and Head of People Success.
  • Round 3: Final Interview with CEO