Customer Success Manager (B2C)

About

You are the central point of contact and ensure that our customers are optimally looked after, receive solutions, and have a consistently positive experience with our service and products.

You are not a classic support employee, but take responsibility for your own customer area and actively contribute to bringing the customer experience to a new level. Your work has a direct impact on the growth and further development of the company.

Responsibilities

• Support of a fixed customer portfolio (B2C)
• Support with legal concerns (no legal advice required)
• Identification and solution of problems
• Proactive guidance and support of our customers
• Consultation on suitable solutions and services
• Close cooperation with our legal and back office team

Qualifications

• Strong communication skills (clear, calm, solution-oriented)
• Self-responsibility and entrepreneurial thinking
• Experience in dealing with customers (support, sales, or customer success)
• Ability to remain composed even in difficult situations
• Goal-oriented work with a focus on customer satisfaction and long-term customer relationships

Benefits

• Fixed salary: €3,200 – €3,800 gross / month
• 100% Remote
• Additionally, an attractive performance-based bonus model
• Independent customer base (no pure ticket processing)
• Clear development opportunities (Senior / Team Lead)
• Modern workplace with a strong focus on automation & AI

If we have sparked your interest, please send us your application documents.

We look forward to your application.

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