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mimi

Customer Success Manager

Topline Pro

Brooklyn · On-site Full-time 1w ago

About the role

About

We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers.

Requirements

  • 1+ years of early career experience delivering on scoped responsibilities with coaching.
  • Strong verbal communication; confident and comfortable on customer calls.
  • Tech-savvy and able to learn new platforms quickly.
  • Patient and empathetic when working with customers who have low tech familiarity.
  • Strong time management and organizational skills.
  • Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.

Benefits

  • Full Medical, Dental, and Vision Health Coverage
  • 401(k) plan (non-matching)
  • Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
  • Company-paid Wellhub membership for fitness and wellness
  • Dinner covered with Uber Eats + a stocked kitchen to keep you fueled

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