Customer Success Manager
Wezen
About the role
The solutions engineer team faces the following challenges: Implement Wezen for our clients and drive innovation.
Client oriented projects
Each solutions engineer is responsible for its own clients. It means that you will be responsible for the success of your projects. To achieve so you will handle the following tasks: • Understand clients environment and processes • Build plans to integrate Wezen platform within this organization • Define users onboarding strategy • Supervise operations
Product oriented projects
Solutions engineers are also responsible for the improvement of the Wezen platform. To achieve so you will handle the following tasks: • Drive development projects with outsourced providers • Collect users feedback then provide analysis • Check new features quality before the kick-off in production • Suggest improvements
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