Customer Success Manager

About

Our client is looking for a proactive and customer‑centric Customer Success Manager to join their growing team. This role is pivotal in building and maintaining strong relationships with clients, ensuring they derive maximum value from our products and services. The Customer Success Manager will act as the primary point of contact post‑sale, guiding clients through onboarding, adoption, and ongoing engagement, ultimately driving client retention and growth.

Responsibilities

• Onboard new clients, providing comprehensive training and guidance on product utilization.
• Develop a deep understanding of client business objectives and align product solutions accordingly.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular check‑ins and business reviews with clients to ensure satisfaction and identify areas for improvement.
• Serve as the main point of contact for client inquiries, issues, and requests, coordinating with internal teams to ensure timely resolution.
• Identify opportunities for upselling and cross‑selling based on client needs and product capabilities.
• Gather client feedback and communicate insights to product, sales, and marketing teams.
• Develop and share best practices and resources to enhance client success.
• Track key customer success metrics, such as adoption rates, retention, and customer satisfaction.
• Contribute to the development and refinement of customer success strategies and processes.

Qualifications

• Proven experience in Customer Success, Account Management, or a related client‑facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Ability to effectively manage multiple client accounts and priorities.
• A proactive, problem‑solving attitude with a passion for client satisfaction.
• Experience in the tech industry is a plus.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Familiarity with SaaS products and subscription models is beneficial.
• Ability to work effectively both independently and as part of a team.

Work Model / Location

• Hybrid work model, offering flexibility for both remote work and in‑office collaboration near Benin City, Edo, NG.