Customer Success Manager – Residential Roofing

About

We’re growing fast, and our Residential Roofing division is adding a Customer Success Manager to manage client relationships and deliver exceptional customer service. This is an in-office position in our Mifflinburg, PA, location.

This role is the first point of contact for homeowners and serves as the anchor between our customers and internal teams, ensuring information flows smoothly between sales, production, and field crews while homeowners feel informed and supported through the process.

This is a hands‑on, fast‑paced position with a strong focus on office‑based coordination, including planning, scheduling, customer communication, and documentation. You’ll help keep projects organized, ensure appointments and timelines stay on track, and help create a smooth customer journey from the first phone call through the early stages of installation.

You’ll help guide the customer experience with clarity, organization, and professionalism while embodying our company’s core values:

• Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction.
• Always Professional: Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.
• Think and Act Win‑Win: Doing business with or working for Equity Roofing propels all parties forward.
• Focus on the Install: Our installers are athletes and the key to our success.

If you're decisive, detail‑oriented, and enjoy supporting both customers and teams, this role may be for you!

Compensation

Total compensation: $50,000 - $90,000; $32,000 base pay plus potential of up to $9,000 per month in commission.