Customer Success Manager - B2B SaaS / Bestandskunden (m/w/d) WFOH1_DE

About Us

Be bold, think big and grow with us!

We are one of the fastest-growing B2B scale-ups in Germany, creating real added value for the medium-sized mechanical engineering industry. With our software, we are setting a new standard in the spare parts business and enabling full market transparency for the first time. Our customers benefit from previously untapped potential, increase their revenue, and enhance customer satisfaction.

Our ambitious goal, "activating the true potential of manufacturers," requires a strong corporate culture that inspires its employees to achieve groundbreaking results together. That's why we foster an environment where long-standing know-how, a customer-centric mindset, and creative work are applied to the current challenges of mechanical engineering companies.

Responsibilities

• You will strategically manage a portfolio of 15-20 existing customers as the primary point of contact and build trusting business relationships.
• You will lead regular business reviews and strategy meetings, convincingly communicating the added value of our solutions.
• You will develop customized success plans for your customer group and ensure their successful implementation through active tracking.
• You will identify churn risks early and take proactive measures, while simultaneously recognizing and realizing cross-selling and upselling potentials.
• You will work closely with Sales, Product, and Engineering to incorporate valuable customer feedback into product development.
• You will actively participate in the further development of our Customer Success strategy and implement new best practices.

Profile

• You have proven experience in Customer Success, Account Management, or a comparable customer-oriented position – ideally in the B2B SaaS environment.
• You are familiar with complex implementation projects and stakeholder management at various levels.
• You understand technical contexts and can explain complex SaaS products in an understandable way.
• You ideally have industry knowledge in pricing or mechanical and plant engineering.
• You possess strong empathy and communication skills that help you build trusting customer relationships.
• You work in a structured, data-driven manner and enjoy working with analytics tools and dashboards.
• You are fluent in German (C1+) and have good English skills (B2+), which is our internal company language.
• You have experience with CRM systems such as HubSpot or Salesforce, as well as CS tools.
• You are willing to travel (1-2 times per month) to meet our customers on-site (EU-wide).

We Offer

• Attractive mobility offers: We subsidize your Deutschland-Ticket monthly and offer company bikes for those who prefer two wheels.
• Flexible work arrangements: You benefit from flexible working hours and the option to work hybrid.
• Comprehensive recreation offer: You have 30 days of vacation to relax.
• Diverse development opportunities: We invest in your growth with various learning and training opportunities tailored to your needs.
• Health promotion: Recharge your batteries with a subsidized WELLPASS membership and healthy snacks.
• Open corporate culture: Our modern and open scale-up culture offers you freedom for your creative mind in a dynamic and agile team.
• Team spirit and fun: Look forward to regular team events, exciting gaming sessions, and more.
• Attractive discounts: Discover a variety of attractive offers from top brands with exclusive discounts.