Customer Success Manager

Company Overview

A B2B technology company developing AI-powered solutions. Helps companies in the construction sector identify relevant projects and optimize their sales processes. Founded in 2015 and currently in a scale-up growth phase. Headquarters in Munich with an international team. Company language: English.

Why this company?

• AI-driven product with real business impact
• Investment-backed and scaling rapidly
• Small, high-impact team environment

Role Overview

As a Customer Success Manager, you will ensure customers successfully adopt and use the platform, helping them improve their sales processes and achieve measurable business outcomes. You will act as a trusted advisor, consultant, and coach throughout the entire customer lifecycle.

Key Responsibilities

• Manage customer onboarding and ensure smooth implementation
• Build and maintain strong, long-term client relationships
• Drive product adoption, retention, upsell, and revenue growth
• Analyze customer needs and provide strategic guidance
• Deliver training sessions (e.g. social selling, outreach, sales processes)
• Conduct pipeline reviews and performance analysis
• Collaborate with product and internal teams to improve customer experience
• Contribute to optimizing Customer Success processes
• Conduct on-site workshops and customer visits when needed

Success Metrics (KPIs)

• Customer retention rate
• Upsell & cross-sell revenue
• Successful and timely onboarding

Your Profile

• 2–3 years of experience in Customer Success within a B2B technology or software company
• Fluent in German (C2) and English (C1)
• Strong communication and presentation skills
• Analytical mindset with a solution-oriented approach
• Ability to thrive in a fast-paced, dynamic environment
• Proactive, accountable, and highly communicative

Location & Working Model

• Munich, Germany
• Hybrid (2–3 days home office per week)
• ~20% travel required

Compensation & Contract

• ~€50,000 gross annual base salary
• 30% variable bonus (70/30 split)
• Full-time, permanent contract
• 6-month probation period
• Unlimited vacation policy

Benefits & Perks

• International team (11+ countries)
• Flexible hybrid working model
• Unlimited vacation
• Learning & development budget
• Fitness & wellbeing support
• Team events and off-sites
• Referral bonus program
• Family & pet-friendly environment
• Buddy program for onboarding

Why Apply?

• Work with an AI-driven product delivering real customer value
• Take ownership in a high-growth scale-up environment
• Make a direct impact on customer success and company growth
• Be part of an international, collaborative team

Hiring Process

• HR Interview
• Business Interview
• Offer