Customer Success Coordinator

LifeHikes is looking for a Customer Success Coordinator to support logistical coordination and production of professional development training sessions for our customers.

This is a maternity leave replacement position spanning a period of 6 months from mid-May through mid-December, 2026.

Reports to: Senior Manager, Operations

Responsibilities

• Ensure a premium end-to-end post sale Customer experience.
• Collaborate with LifeHikes Sales team, Coaches, Product, and Customer points of contact to understand the requirements of each engagement.
• Prepare Customer logistics information for each training session or program (in-person, virtual or hybrid).
• Provide LifeHikes Coaches with training content to be delivered, timing, logistics, and Customer expectations, ensuring Coaches are fully briefed before each training session.
• Schedule and facilitate pre-event meetings with Coaches and Customers as required.
• Maintain accurate information for all engagements.
• Flag data that needs modification.
• Develop a deep understanding of LifeHikes products, methodology and materials.
• Relay important info and feedback from Coaches and Customers to relevant team members for continuous improvement.

Experience & skills required

• You are detail-oriented and organized; able to manage multiple simultaneous projects at once and set priorities.
• You have excellent communication (written, verbal, nonverbal), and presentation skills.
• You have a demonstrated ability to work independently with limited oversight.
• You do some of your best work when you are in a fast-paced and evolving work environment.
• You are a lifelong learner who takes responsibility for your own growth, knowledge and development
• You embrace and effectively utilize technology, including AI tools, to make your work more efficient
• You are skilled at collaborating with a diverse group of people, including clients and cross-functional colleagues across time zones and cultures
• You are passionate and resourceful about making our Customers personally and professionally successful

Experience & skills preferred

• Startup or small company experience strongly preferred
• 2-4 years of experience in retail, customer service, hospitality, event planning, or other client facing support role
• Experience with using and troubleshooting issues in Zoom, Salesforce.com, Microsoft 365
• Associate's or Bachelor's degree from an accredited higher education institution is preferred
• Demonstrated experience in Event Planning or Project Management

Other Requirements

• Access to a strong and reliable Internet connection in your remote work location.
• Ability to work flexible hours to accommodate events in different regions/time zones.

Compensation: $25-30/hour, commensurate with experience; expectation is 25-30 hours/week