Customer Success Manager

Bloomflow supports public sector organisations in their transformation through innovation. Our Customer Success team, made up of 5 people, plays a central role in driving platform adoption and ensuring the success of our clients' projects. As we continue our EMEA expansion, we are looking for a Customer Success Manager with deep knowledge of public sector challenges.

The Team

The Bloomflow Customer Success team supports our public sector clients throughout their entire journey: from onboarding to long-term relationship management. We work closely with Product, Support and Engineering teams to deliver a best-in-class customer experience.

Your Role

As a Public Sector CSM, you will manage a portfolio of institutional and large public accounts (local authorities, ministries, government agencies, public institutions). Your goal: build lasting trusted relationships, maximise platform adoption, and identify growth opportunities.

Your Missions

Portfolio management & growth

• Manage a portfolio of public sector clients (local authorities, ministries, agencies, public institutions) from onboarding through to long-term retention
• Act as the main point of contact for your clients: understand their strategic challenges, regulatory constraints, and transformation goals
• Oversee contract renewals and drive upsell / cross-sell opportunities in close collaboration with the Sales team

Customer satisfaction & monitoring

• Monitor customer satisfaction: track KPIs, anticipate risks, and implement corrective action plans
• Coordinate internal resources (Product, Support, Tech) to deliver the best possible experience
• Contribute to the continuous improvement of our customer management processes

Advisory & transformation

• Guide your clients through change management and support adoption of the solution within their organisations
• Identify commercial opportunities and proactively propose use cases tailored to the realities of public service

Your Profile

Education & experience

• Master's degree (Business School, Sciences Po, IEP or equivalent)
• 3 to 6 years of experience in Account Management, Customer Success, or Sales in a SaaS or innovation-driven environment
• Experience with or strong interest in the public sector is a real asset (knowledge of public procurement cycles, IT departments or innovation directorates within local authorities / ministries…)

Skills

• Excellent interpersonal skills, strong service mindset, and active listening
• Good knowledge of B2B / B2G sales cycles in a competitive environment
• Fluent in French and English, both written and spoken – Spanish or Italian is a plus
• Proactive, results-oriented, and a true team player

What We Offer

Compensation & benefits

• Competitive package (base + variable)
• Meal vouchers (Swile)
• Premium health insurance
• 50% public transportation reimbursement

Impact & growth

• A strategic role at the heart of Bloomflow's EMEA expansion
• Collaborate with large public and parapublic organisations
• Exposure to the latest trends in public sector innovation

Work environment

• 2 days remote work per week
• Modern and comfortable offices in the vibrant Sentier district (Paris)
• Regular feedback and a culture of continuous improvement

Culture & team

• Agile, ambitious, and supportive international team
• Kind and passionate work environment
• Regular team events: afterworks, team buildings, conferences…
• Top-tier equipment: MacBook, monitor, and Bose noise-cancelling headphones