Customer Success Manager

About Us

At Check Point, we are at the forefront of Cyber Security, countering some of the most complex threats and attacks in the industry. We have built a global team of innovative professionals who are dedicated to transforming the security landscape and addressing the real-time needs of our customers with our advanced technologies and services.

Recognized by Time Magazine as one of the World’s Best Companies for 2024 and featured on Forbes' list of the World’s Best Places to Work for five consecutive years (2020-2024), we are also honored to be recognized as a top female-friendly company. If you have a passion for creating a safer world and want to be a part of an award-winning culture, we invite you to consider joining our team.

We are looking for a motivated Customer Success Manager (CSM) to join our Customer Success team. If you thrive on enhancing cybersecurity solutions and building strong client relationships, we'd love to hear from you!

Key Responsibilities:

• Manage the complete customer lifecycle, including onboarding, training, product adoption, expansion, and renewals.
• Act as the primary point of contact for Exposure Management clients and ensure exceptional satisfaction and value delivery.
• Be a champion for customers' needs within Exposure Management, guiding product enhancements and direction.
• Lead customer engagement initiatives that highlight the value and benefits of Exposure Management’s offerings.
• Build lasting relationships with customers throughout their journey, contributing to their business growth.
• Drive improvements in internal processes to align with customer requirements.
• Collect and share customer feedback, representing their voice within the Exposure Management framework.

Qualifications:

The Customer Success Manager will report to the CSM Team Leader and contribute significantly to our global expansion strategy as we establish ourselves as a leading cyber intelligence provider worldwide.

Requirements:

• At least 6 years of experience in a customer-focused role in a B2B environment.
• Strong understanding of the cybersecurity landscape.
• A minimum of 4 years as a Customer Success Manager or similar role in B2B contexts.
• Bachelor's degree in engineering or a related field.
• Prior experience in account management or commercial roles.
• Solid background in Cybersecurity, Intelligence, WEBINT fields, or collaboration with offensive security teams such as penetration testers or red teamers.
• Fluency in English (speaking, reading, writing) is essential; Spanish proficiency is a plus.
• Must be legally authorized to work in the United States without current or future employer sponsorship.

EOE M/F/Veterans/Disabled