Customer Success Manager (d/m/w) SaaS

About EDGITAL

EDGITAL, the new tech spin-off from HOCHTIEF, digitizes the most important infrastructure assets of our cities: our streets. With state-of-the-art camera and AI technology, we make road conditions visible, analyzable, and plannable – and help cities use their resources more intelligently and efficiently.

Curious? Then become part of our team and contribute directly to the growth of EDGITAL – starting immediately in Essen, Hamburg, or Berlin as a

Customer Success Manager (m/f/d) SaaS

Your Responsibilities

• Account Management: You are the first point of contact for our existing customers and support them throughout the entire customer lifecycle.
• Onboarding & Training: You will introduce new customers to our software for digital road condition recording and conduct practical training sessions.
• Ensure Customer Satisfaction: You will monitor KPIs and usage behavior, derive recommendations for action, and develop strategies to increase customer satisfaction and productivity.
• Proactive Customer Management: You will identify potential challenges early on and proactively offer solutions to strengthen customer loyalty.
• Cross- & Up-Selling: In customer interactions, you will identify opportunities to offer additional EDGITAL solutions, thereby increasing customer satisfaction and revenue.
• Interface to the Product Team: You will systematically capture and prioritize customer feedback to pass on new or changed product requirements to the product team.

Your Profile

• Completed degree (Business Administration, Business Informatics, Civil Engineering, or similar) or comparable qualification.
• Initial professional experience in Customer Success Management, ideally in a software or start-up environment.
• Strong communication and problem-solving skills.
• Tech-savvy: You can explain complex functions in an understandable way.
• Proactive, structured, and customer-oriented way of working.

Your Benefits

• You work agilely in a start-up environment while benefiting from the security of a large corporation.
• Extensive further training opportunities: Numerous training courses at our HOCHTIEF Academy to help you grow continuously.
• Attractive working conditions: 30 days of vacation, trust-based working hours, and the possibility of mobile working.
• Holistic health offers: Physiotherapists and company doctor on-site, Wellpass membership for nationwide gym access, and regular exercise activities.
• Modern working environment: Parking spaces, subsidies for the company restaurant, and the Deutschlandticket support your daily work.

About HOCHTIEF

HOCHTIEF is a technically oriented, global infrastructure group with leading positions in its core activities of construction, services, and concessions/public-private partnerships (PPP) and with focus regions in Australia, North America, and Europe. EDGITAL, a spin-off from HOCHTIEF, digitizes roads and their surroundings, evaluates them using AI, and makes their management easier and more efficient for cities. This is how we help municipalities to better record, maintain, and optimize their infrastructure, despite a shortage of skilled workers and tight budgets.

Have we sparked your interest? Then we look forward to receiving your application documents via our online form. If you have any questions, Damian Knaak will be happy to help.

Salary: EUR 36000 - 60000 per year