Customer Success Manager - E-commerce

Our client is looking for a proactive and customer-centric Customer Success Manager to join their growing team in Onitsha, Anambra, NG . This role is essential in ensuring our clients achieve their desired outcomes while using our innovative e-commerce solutions. You will act as a trusted advisor, building strong relationships and driving customer satisfaction, retention, and growth. This is a hybrid role, requiring a balance of remote work and in-office presence to foster collaboration and team synergy. You'll be at the forefront of helping businesses thrive in the digital marketplace.

Responsibilities: Build and maintain strong, long-lasting relationships with a portfolio of e-commerce clients. Understand client business goals and objectives, and align our solutions to help them achieve success. Onboard new clients, ensuring a smooth transition and comprehensive understanding of platform features. Proactively monitor client health and engagement, identifying and addressing potential issues before they escalate. Conduct regular business reviews to demonstrate value, share insights, and identify opportunities for expansion. Serve as the primary point of contact for clients, addressing inquiries and resolving issues efficiently. Collaborate with sales, product, and support teams to ensure a seamless customer experience. Gather client feedback and insights to inform product development and service improvements. Educate clients on new features, best practices, and industry trends. Contribute to the development of customer success playbooks and resources. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. 3-5 years of experience in customer success, account management, or a related client-facing role, preferably in SaaS or e-commerce. Demonstrated ability to manage a client portfolio and drive retention and growth. Excellent communication, interpersonal, and presentation skills. Strong problem-solving abilities and a proactive approach to client management. Proficiency in CRM software (e.g., Salesforce) and customer success platforms. Ability to work effectively both independently and as part of a hybrid team. A deep understanding of the e-commerce landscape and the challenges businesses face. Enthusiasm for helping clients succeed and a passion for building lasting partnerships. This is an exciting opportunity to join a forward-thinking company and play a vital role in the success of our valued e-commerce clients.