Customer Success Manager - EdTech (Start Up)

Highlights

• Great Company Culture and Supportive Environment
• Own the Customer Success Across the Middle East

About Our Client

Our client is a global Edtech player that still identifies as a start up. They currently specialize in delivering AI based solutions to Higher Education players and supporting students with their homework.

Job Description

• Achieving or exceeding the annual targets set for the MIddle East territory; including recognised revenue, contract renewal value and new module upsell targets.
• Initiate and manage the renewal cycle of service agreements with partners in advance of specified deadlines.
• This includes planning, drafting and presenting renewal proposals, negotiating contracts and managing the signoff and implementation process.
• Preparing and presenting successful responses to tender as required by existing partners.
• Developing strong partner relationships at executive leadership level.
• Understanding partners' objectives and ensuring services are planned, integrated, well communicated and reported to ensure the greatest value to partners, their staff and students.
• Influence partner stakeholders so that best practice student engagement strategies are implemented across the institution.
• Maintain a high frequency of face-to-face contact with each partner, as determined appropriate by the Regional Director.
• Create and nurture strong relationships with the various individual stakeholders as required at partner institutions, ensuring service offering is well understood and communicated to staff and students.
• Regularly explore upsell opportunities for additional platform module sales, and facilitate upsell opportunities with the support of the relevant module subject matter expert if necessary.
• Keep detailed records in Salesforce of strategic plans, partner meetings, activities, emails, proposals, opportunities and other records
• Travel as required across the GCC for partner meetings and events, and staff meetings, if necessary at short notice.

The Successful Applicant

• A background in Account Management, Customer Success or Sales/Business development
• Proven track record in the EdTech field across the GCC - especially in Higher Education
• Strong skills in building and maintaining professional relationships.
• Proven ability to identify and capitalise on partnership opportunities.
• Excellent negotiation and communication skills - ability to do public speaking from time to time.
• Ability to travel to meet clients onsite

What's on Offer

• Competitive salary package ranging from AED 240000 to AED 300000.
• Opportunities to work in the thriving EdTech industry.
• Collaborative, supportive and innovative work environment.
• Potential for professional growth and career advancement.