Customer Success Manager

About

As a full-time remote Customer Success Manager in Financial Services, the successful candidate will manage a select portfolio of major financial clients, focusing on strategic account management, customer onboarding, and executive engagement to drive measurable value and long-term account health.

Responsibilities

• Build and maintain trusted relationships with key stakeholders across customer organizations to align Chainguard's value with their business objectives
• Lead onboarding processes, success planning, and coordinate with technical teams to ensure alignment of business and technical workstreams
• Facilitate executive business reviews and strategic planning sessions, identifying expansion opportunities and mitigating renewal risks

Qualifications

• 5+ years in enterprise customer-facing roles, preferably in financial services or related fields
• Ability to operate as a strategic business partner, understanding customer goals and navigating organizational complexity
• Familiarity with financial services regulatory and compliance drivers such as SOC 2 and PCI DSS
• Working knowledge of software supply chain security, vulnerability management, or application security
• Strong executive presence with high emotional intelligence and the ability to make independent decisions regarding account strategy