Customer Success Manager (w/m/d)

About SAP

We help improve the world.

At SAP, we keep it simple: You bring your best, and we bring out the best in you.

We are makers who influence over 20 industries and 80% of global trade – and we need your unique talents to shape the future.

The work is challenging – but it counts. You'll find a place where you can be yourself, where your well-being comes first, and where you truly belong.

What's in it for you? Continuous learning, developing your skills, great benefits, and a team that wants you to grow and succeed.

Please note that this is a job posting for a so-called "pipeline" job advertisement, and therefore feedback may take longer than usual. The official recruiting process begins in July/August 2026. By applying for this job posting, you have the opportunity to connect with us for the SAP Academy for Customer Success. The official start of the program will be in March 2027. We will publish further information about the program in the coming months.

The SAP Academy for Customer Success is a global development program for talents at the beginning of their careers.

The Role of the Customer Success Manager (w/m/d)

The Customer Success Manager (CSM) works directly with customers to guide them in their business transformation with our solutions. The CSM contributes to increasing customer satisfaction, customer retention, contract renewals, customer references, and upselling of cloud products within the assigned solution portfolio. The CSM accompanies key milestones throughout the customer lifecycle, from contract signing to system deployment, monitors implementation progress, and contributes to achieving business case goals. The CSM acts as a strategic point of contact for the customer within the assigned solution portfolio, leveraging appropriate resources from various SAP areas to manage the overall customer relationship.

Your Tasks as a Customer Success Manager within the SAP Academy for Customer Success:

• Successful completion of a 10-month development program with structured training and practical phases within your CSM team, ensuring the necessary competence development for a customer-oriented key function in our Customer Success Board Area.
• Holistic learning concept with a focus on digital transformation, global competence, soft skills, and industry-specific and technological know-how, considering relevant tools, processes, and strategy.
• Expansion of your competencies in the area of your solution portfolio, customer retention management, and driving value realization.
• Onboarding in your Market Unit with practice-integrated training and individual mentoring by an experienced Customer Success Manager. You will gain experience in both internal processes and direct customer interaction.

The program will provide you with comprehensive knowledge in the SAP environment and Customer Success area, thus preparing you specifically for independent customer support. We offer full-time employment from day one with practice-oriented learning modules specifically tailored to your role. After successful completion of the program, you will transition into a direct customer-oriented CSM role and will be supported in your professional development through continuous mentoring and coaching.

CSM Solution Areas

• SAP Finance & Spend Management (F&S) - Knowledge in accounting, procurement, and supplier management, with a focus on improving transparency, cost optimization, and efficiency.
  • S/4HANA Finance
  • Finance & Quote to Cash (Q2C)
  • Procurement
• SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in Core HR and Payroll, Talent Management, Employee Experience Management, HR Analytics, Workforce Planning, and Sales Performance Management.
• SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project Lifecycle Management.
• SAP Customer Experience (CX) - Knowledge in E-commerce, Sales, Customer Service, and Marketing processes.
• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, and intelligent technologies and AI. Understanding of integration, application, data, infrastructure, and security technology areas.

What You Should Bring

• 2-3 years of experience in customer support and guiding business transformation, ideally in consulting or account management.
• Proven ability to provide strategic consulting and solutions that drive customer success and long-term value, combined with experience in problem-solving and managing escalations to ensure satisfaction and business continuity.
• Cooperative and productive work style in both internal and external working relationships.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to achieve results.
• An understanding of AI fundamentals, use cases, and ethics to identify business problems solvable with AI.
• Strong business acumen, including demonstrated knowledge of business processes and/or industries.
• Fluent language skills in English and German are required (at least C1 in both languages) to interact with our global network.
• AI focus: (AI adoption mindset, agentic AI in daily business, and context engineering)
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A solid foundation in business understanding and emerging technologies – particularly artificial intelligence – paired with a results-oriented approach and the courage to take initiative.

About the SAP Academy for Customer Success

The SAP Academy for Customer Success offers a three-year program that fosters ownership and enhances personal productivity. It empowers graduates to make an immediate impact in customer-facing roles while developing long-term career prospects and leadership potential.

Take advantage of this unique opportunity to build a global network, collaborate with customers to solve real-world business challenges, and gain hands-on experience with best-in-class cloud solutions – all in an inspiring and dynamic environment with competitive compensation and comprehensive benefits.

#SAPAcademyforCustomerSuccess

#SAPNextGen

SAP Next Gen is our global program for students and early talents (0-3 years of professional experience). Being part of the Next Gen community offers access to a supportive global network, tailored development opportunities, and the chance to contribute to impactful projects across the company.

SAP employees worldwide are empowered to deliver their best performance with a balanced mix of office and remote work according to country-specific guidelines and regulations. Generally, our hybrid work model includes three days per week on-site – either at the office or with customers or partners.

We plan a practical and immersive part of our program where participants are expected to spend four weeks, spread over two stays, in San Ramon, California. This experience offers unparalleled hands-on learning and networking opportunities.

During intensive phases of the program, full presence and active participation of all participants are essential to ensure optimal learning outcomes and program success. For this reason, vacation requests cannot be approved during certain critical phases of the program.

Give Your Best

SAP innovations help more than four hundred thousand customers worldwide to work together more efficiently and use business insight more effectively. SAP originally known for its leadership in ERP software (Enterprise Resource Planning) has evolved to become a market leader for end-to-end software for business applications and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-oriented, with a highly collaborative team ethic and commitment to personal development. Whether we are connecting global industries, people, or platforms, we ensure that every challenge gets the solution it deserves. At SAP, you can give your best.

We Win With Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible work models ensure that everyone – regardless of background – feels included and can give their best.

At SAP, we believe that the unique skills and qualities each person brings make us stronger. That's why we invest in the people at SAP to build confidence and help everyone reach their full potential.

Our goal is to foster all talents and create a better world.

Equal Opportunities and Accessibility

SAP is committed to the values of equal opportunity in the workplace and provides accessible support for applicants with physical and/or mental disabilities.

If you wish to apply for a position at SAP and need support or special assistance navigating our website or completing your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

Requests for reasonable accommodations will be reviewed on a case-by-case basis.

Only permanent positions are eligible for the SAP Employee Referral Program according to the terms and conditions in the SAP Referral Policy. Special conditions may apply to vocational training positions.

Use of AI in the Recruitment Process

For more information on the responsible use of AI in our recruitment process, please refer to our policies on the ethical use of AI in the recruitment process.

Please note that violations of these policies may result in exclusion from the application process.