Customer Success Manager Fokus Frankreich (m/w/x) bei WhereverSIM GmbH

About

Our customers are technologically savvy. You ensure that they are maximally successful. Our software connects IT systems, locations, and people. It is powerful, flexible – and sometimes complex. That's exactly why we need you.

Responsibilities

As a Customer Success Manager, you are the person who ensures that our customers not only understand what they have bought, but why they can no longer work without our solution. You are not a support hotline or a pure project manager. You are a strategic sparring partner for our French customers. Specifically, this means:

• You accompany our B2B customers from onboarding, through implementation, to long-term use
• You understand their technology landscape, use cases, and goals
• You recognize early on when something is not going smoothly and actively intervene
• You translate technical possibilities into real business added value
• You work closely with Sales, Product, and Support and take responsibility as the first support instance for your market or customer group
• You ensure that our customers stay, grow, and recommend us

A typical day (spoiler: none is really typical) In the first few months of your onboarding, you will spend a large part of your time in technical support to understand the technological background of our solution. Afterwards, your daily routine might look like this:

• 10 AM: You work on an onboarding with a new enterprise customer
• 11 AM: You have a review call where you measure successes together with your customer
• 2 PM: Your customer calls and gives you feedback on a feature that you pass on to the product team
• 2:30 PM: Your phone rings – a customer needs technical support because they want to increase the data volume on several SIM cards simultaneously, and you find a quick solution
• 3 PM: You work focused on a presentation about a new feature that you will present to a customer the next day

Requirements

This is what you bring:

• You have experience in Customer Success, Account Management, or Consulting (ideally in the B2B SaaS environment)
• You feel comfortable with IT, software, or connectivity topics (or are eager to dive deep)
• You not only speak German at a C1-C2 level, but also French (C1-C2) and English (B2-C1)
• You can explain technical, complex things clearly and understandably
• You like to take responsibility and proactively initiate topics
• You understand customer success not (only) as a KPI, but as an attitude

Application Process

WhereverSIM GmbH Hamburg €42,000 - €60,000

• Prompt callback from us
• Coffee with Sara
• Exchange with the direct team
• Get-to-know-you day with the whole team

Benefits

• Flexible working hours, fitting your rhythm!
• Free choice of work equipment: Apple or Windows? Which headset suits you? We support you in your choice.
• 30+ vacation days: 30 vacation days are standard with us, plus 5 days of special leave for social engagement.
• Unlimited employment contract: Build a stable future with us!
• Further training: Training and further education that benefits you & the team
• Job ticket: €40 subsidy per month for public transport, internet, or Urban Sports Club
• Job bike: After the probationary period, you can get a job bike through us. Much more conscious than a company car. :)
• Employee events: Of course, we meet regularly outside of work. Whether it's a team retro, summer party, or bowling night – everything is included.
• Company pension plan: Thinking about the future today? We inform you regularly and also support you in your choice.
• Good transport links: Be well connected with us: Your new office is directly at U3 Rödingsmarkt or S1 Stadthausbrücke. Otherwise, the main train station is also not far.