Customer Success Manager

About Us

We are a dynamic, female-founded scale-up with a global, fully remote team. Our diverse group spans 14 countries and speaks 18 languages, bringing together unique perspectives and skills. While we celebrate our differences—whether in culture, personality, or passion—we share key values that define who we are: tenacity, humility, and thoughtfulness.

We are looking for a highly skilled Customer Success Manager with expertise in handling high-volume corporate housing requests. The ideal candidate thrives in fast-moving environments, delivering timely and effective solutions to meet client needs.

Company Culture and Environment

We value trust and autonomy in our fully remote team. Regular touchpoints are organized throughout the week, along with in-person off-sites. We empower our team members to make independent decisions and lead with confidence, fostering a supportive and collaborative culture.

Career Growth and Development Opportunities

When you join our team, you will benefit from exciting opportunities for professional growth and career advancement. We believe that our people are our greatest strength and provide a supportive environment for personal development.

Detailed Benefits and Perks

• Wellness benefits, including a dedicated wellness budget for gym memberships, mindfulness apps, home meal deliveries, and more.
• A work-from-home allowance to help set up your ideal workspace.
• A generous vacation package to recharge and explore.

Compensation and Benefits

• Competitive salary based on experience.
• Opportunities for professional development and continuous learning.
• A fully remote work environment with flexible working arrangements.

Why you should apply for this position today

If you’re ready to be part of an innovative, high-growth company where your contributions truly make a difference, we’d love to hear from you! This role offers a chance to grow, innovate, and be part of a team that values both challenge and fun.

Skills

• 5+ years of experience in hotel reservations, corporate housing, global mobility, or relocation services.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Strong problem-solving skills and the ability to adapt quickly.
• Proactive, self-motivated, and results-driven mindset.
• Exceptional ability to handle high-pressure situations with professionalism and composure.
• Willingness to participate in occasional weekend on-call rotations.
• Must be based in the US.

Responsibilities

• Manage incoming accommodation requests and provide personalized housing options using our proprietary enterprise software.
• Respond promptly to client inquiries, offering thoughtful recommendations tailored to their needs.
• Build strong relationships with consultants from relocation management companies.
• Monitor conversion metrics and identify opportunities for improvement.
• Maintain positive engagement with hospitality partners, attending supplier meetings and training sessions as needed.
• Conduct property inspections in the US region to ensure quality standards are met.
• Identify market gaps and collaborate with the Hospitality Growth team to enhance our offerings.
• Actively support community-building efforts among hospitality operators, including training sessions, content creation, events, and in-person visits.
• Assist in optimizing our Customer Success technology for a seamless client experience.

Qualifications

• Proven ability to handle a high volume of requests effectively.
• Strong interpersonal skills to build and maintain relationships.
• Experience in customer success management or related fields is preferred.

Education Requirements

• Bachelor’s degree in a relevant field.

Education Requirements Credential Category

• Degree in Business, Hospitality Management, or related area preferred.

Experience Requirements

• Minimum of 5 years in hotel reservations, corporate housing, or global mobility.

Why work in New York, NY

New York City is a global hub of culture, finance, and innovation. Living and working here offers a unique experience, with a vibrant atmosphere filled with endless opportunities for career development and personal enrichment. You’ll enjoy access to world-class amenities, diverse culinary options, and a dynamic social scene.