Customer Success Manager (German & English Speaking)

Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees. As a Customer Success Manager, you will be responsible for understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. Ensuring high customer retention and satisfaction levels by delivering exceptional service and support. Oversee the customer lifecycle management and identify areas for optimisation. Conduct customer onboarding sessions to ensure successful product adoption. Serve as the liaison between customers and internal teams, such as product development, sales, and support. Bachelor’s degree in business, Marketing, Communications, or a related field. • 3+ years of experience in customer success, account management, or customer service roles. • Ability to analyse customer data and usage trends to identify areas of improvement. • Understanding of product management and its impact on customer experience. • Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. • Familiarity with CRM tools, customer success platforms, and analytics software. • Relevant certification in Customer Success, Account Management, or related fields (e.g., Experience with data analytics and reporting.

Knowledge of Professional English and German Our Benefits Flexible working environment LinkedIn Learning These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. Follow us on: LinkedIn | Instagram | Twitter | Facebook