Customer Success Manager @ Gnani.ai

Requirements

• Proven work experience as a Customer Success Manager or similar role for a minimum of three years.
• Working in a SAAS organization is a must.
• Experience in dealing with large and mid size Enterprise customers in India.
• Should have a quota carrying experience.
• Exceptional ability to communicate and foster positive business relationships.
• SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API‘s, middleware, ecosystems and the ability to envision solutions is a must.
• Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.

Responsibilities

• Establish clear client retention goals.
• Define success milestones for the clients and employees to work towards.
• Assist customers with setting up and navigating various programs.
• Promote the value of Gnani.ai’s software & services.
• Upsell/ Cross-sell Gnani.ai’s software & services.
• Promote value through customer experience.
• Assist in creating training courses and educational materials.
• Review customer complaints and concerns and seek to improve the customer experience.
• Assist in conducting Customer Workshops on a periodical basis.

Skills