Customer Success Manager - Growth & Expansion (m/w/d)

About

Strategischer Customer Success Manager – Expansion & Activation (SaaS)

What Awaits You

• You want more than just managing renewals? In this role, you will be responsible for the systematic expansion and activation of existing SaaS customers.
• You will analyze KPIs such as Activation Rate, Feature Adoption, and Use Case Depth, develop data-driven strategies for scaling, and identify power users & internal champions.
• You will work closely with Product & Sales, structure customer segments, and develop playbooks that create real impact.

Your Impact

• Development & implementation of scalable Land & Expand strategies
• Stakeholder mapping and targeted activation to increase account utilization
• Building & scaling segmentation logic and CS playbooks
• KPI-driven management of activation, growth & upselling

What You Bring

• Several years of experience in strategic Customer Success at a B2B SaaS Scale-Up
• Proven success in systematic account expansion
• Proficient in handling customer data, KPIs, and tools such as Gainsight, Salesforce, or similar
• Structured, scaling-oriented way of working and a strategic CS mindset

Framework Conditions

• Primarily remote (HQ Cologne), approx. 1-2 days/month on-site
• Modular no-code SaaS platform for digitizing energy and infrastructure services
• Over 100 employees, >€10 million in funding, strongly growing team
• +200 new features in 12 months – the platform is evolving into a 360° solution for sales & customer processes

Why This Role?

• High Impact: You can do foundational work and contribute directly to the company's success
• Relevance: The industry is changing, the pressure to digitize is high – your contribution counts

Your Application

Do you already have experience in the scalable expansion & activation of SaaS customers? Then get in touch now with your CV!