Customer Success Manager im Saas-Bereich (all genders)

About

Heads-up! This position is with CleverPush GmbH, a company within the DYMATRIX Group. We share product vision and network, but operate with our own character and a high degree of autonomy.

But now about us: We are CleverPush – an innovative SaaS company focused on sending push notifications, whether in apps or on websites. As a rapidly growing leader in the DACH region, we are currently looking for support in product development. Our mission is to become the best marketing tool for push messages, and we are well on our way.

Responsibilities

• Support our existing customers with all questions regarding our software products.
• Assist our customers in achieving the greatest value from using CleverPush and utilizing our solution optimally.
• Resolve customer issues to their complete satisfaction.
• Support our customers in setting up our solutions.
• Onboarding our customers and their employees.
• Present our products and services in demo appointments.
• Participate in regular sales meetings and close collaboration.
• Collect customer feedback and collaborate with internal departments such as Marketing and Product Management.
• Question the status quo and look for opportunities for innovation within Customer Success processes and structures.

Requirements

• Previous professional experience in customer management and customer support is an advantage, but not strictly required.
• Broad (digital) marketing knowledge is a prerequisite.
• High customer orientation and strong communication skills.
• Fluent German and good English skills, both written and spoken.
• High degree of teamwork, initiative, and organizational talent.
• You exude confidence and always find a suitable solution for our customers.

Benefits

• A permanent full-time position in an innovative and growing company.
• Attractive salary package with additional benefits.
• Spenditcard (monthly €50 extra tax-free).
• Look forward to great team events.
• There are snacks, fresh fruit, and drinks as much as you want.
• Flat hierarchies and a pleasant working environment with open communication.
• Individual onboarding and personal development opportunities.
• You can truly contribute – we love suggestions for improvement and creative ideas that make our customers even more successful!
• Possibility for flexible working hours and home office options.

Salary

EUR 36000 - 60000 per year