Customer Success Manager im Saas-Bereich

About Us

CleverPush is an innovative SaaS company focused on sending push notifications for apps and websites. As a rapidly growing leader in the DACH region, we are looking for support in Product Development. Our mission is to become the best marketing tool for push messages, and we are well on our way.

Your Tasks

• Support our existing customers with all questions regarding our software products.
• Help our customers achieve the greatest value from using CleverPush and optimally utilize our solution.
• Resolve customer inquiries to their fullest satisfaction.
• Assist customers with setting up our solutions.
• Onboard our customers and their employees.
• Present our products and services through demo appointments.
• Participate in regular sales meetings and close collaboration.
• Gather customer feedback and collaborate with internal departments such as Marketing and Product Management.
• You question the status quo and look for opportunities for innovation within Customer Success processes and structures.

What You Bring

• First professional experience in customer management and customer support is an advantage, but not strictly required.
• Broad (digital) marketing knowledge is a prerequisite.
• High customer orientation and strong communication skills.
• Fluent German and good English skills, both written and spoken.
• A high degree of teamwork, initiative, and organizational talent.
• You exude confidence and always find a suitable solution for our customers.

Your Benefits

• A permanent full-time position in an innovative and growing company.
• Attractive salary package with additional benefits.
• Spenditcard (monthly €50 tax-free).
• Look forward to great team events.
• Snacks, fresh fruit, and drinks as much as you want.
• Flat hierarchies and a pleasant working environment with open communication.
• Individual onboarding and personal development opportunities.
• You can truly contribute – we love suggestions for improvement and creative ideas that make our customers even more successful.
• Flexible working hours and home office options.